Delivery & Returns

Delivery Policy

The following delivery charges will apply:

£3.95 for orders to be shipped to England, Wales or Scotland (excluding the Scottish Highlands and Islands)
£11.90 for orders shipped to the Scottish Highlands and Northern Ireland.
£16.20 for orders shipped to the Scottish Islands, the Channel Isles, the Isle of Man or the Scilly Isles.
£7.50 for orders shipped to The Isle of Wight

Orders placed over the weekend will be despatched the following Monday (unless a Bank Holiday

Returns Policy

If you wish to return any items, please email us at info@cairntechnology.com or call us on 0845 226 0185.

You will need to provide us with your invoice/receipt/order number.
You can return your products direct to us using the following address:

Returns, The Conscious Parent Company
c/o Cairn Technology
G4 Business Centre
19-21 Carlisle Street East
Sheffield
S4 7QN

We will refund the cost of the items returned plus the return postage costs for any incorrect or damaged items once the item has been received at our warehouse – please keep your postage receipt.

We would advise using a tracked delivery service as we cannot be held liable for the loss of any parcel on its return journey to The Conscious Parent Company.

If the item is an unwanted item we will not refund any postage fees.

Alternatively, we can also arrange to collect from you. Please contact us with the following details to arrange a collection:

Your full name and collection address including postcode
Order number and confirmation of which item is coming back to us
Your preferred date of collection (Monday to Friday only)
A contact number in case the driver needs to get in touch

There is a £20 charge for this collection service that will need to be paid at the time of booking the collection. This fee will be refunded once the item has been received by us if your item is damaged or if you have received the wrong product.