Delivery & Returns

Delivery Policy

The following delivery charges will apply:

£3.95 for orders to be shipped to England, Wales or Scotland (excluding the Scottish Highlands and Islands)
£11.90 for orders shipped to the Scottish Highlands and Northern Ireland.
£16.20 for orders shipped to the Scottish Islands, the Channel Isles, the Isle of Man or the Scilly Isles.
£7.50 for orders shipped to The Isle of Wight

Orders placed over the weekend will be despatched the following Monday (unless a Bank Holiday).

Returns Policy

At The Conscious Parent, we want you to be completely satisfied with your purchase. If you’re not entirely happy, we’re here to help. If you wish to return any items, please email us at info@cairntechnology.com or call us on 0333 015 4345. 

Returning Unopened Items 

You have the right to return most items purchased from us within 14 days of receiving them, provided they are unused and in their original packaging. You will need to provide us with your invoice/receipt/order number. We are unable to offer exchanges.  

Buyers are responsible for the return postage of unwanted items. The cost of returning the product is not subject to a refund. Please keep your postage receipt and we advise using a tracked delivery service as we cannot be held liable for the loss of any parcel on its return journey to The Conscious Parent Company. 

You can return your products direct to us using the following address: 

Returns, The Conscious Parent Company
c/o Cairn Technology
G4 Business Centre
19-21 Carlisle Street East
Sheffield
S4 7QN 

Hygiene Products 

For health and hygiene reasons, we cannot accept returns of nappies or other similar products that have been opened or unsealed after delivery. 

Faulty or Incorrect Items 

If you receive a faulty, damaged, or incorrect item, please get in touch with our customer service team immediately.