Call us on 0845 226 0185 or email

Delivery Details

Delivery & Returns Policy

FREE DELIVERY for UK Mainland orders of jumbo nappy bundles and ALL orders over £50! Otherwise delivery will be £1.50.

Orders placed over the weekend will be despatched the following Monday (unless a Bank Holiday).

If you wish to return any items, please contact us at or on 0845 226 0185. You will need to provide us with your invoice/receipt/order number.
You can return your products direct to us using the following address:

Returns, The Conscious Parent Company
c/o Cairn Technology
G4 Business Centre
19-21 Carlisle Street East
S4 7QN

We will refund the cost of the items returned plus the return postage costs for any incorrect or damaged items once the item has been received at our warehouse – please keep your postage receipt.

We would advise using a tracked delivery service as we cannot be held liable for the loss of any parcel on its return journey to The Conscious Parent Company.

If the item is an unwanted item we will not refund any postage fees.

Alternatively, we can also arrange to collect from you. Please contact us with the following details to arrange a collection:

  • Your full name and collection address including postcode
  • Order number and confirmation of which item is coming back to us
  • Your preferred date of collection (Monday to Friday only)
  • A contact number in case the driver needs to get in touch

There is a £20 charge for this collection service that will need to be paid at the time of booking the collection. This fee will be refunded once the item has been received by us if your item is damaged or if you have received the wrong product.

Want to know how and when your order will arrive?

Please see the answers below for our most frequently asked delivery questions:

• What are your delivery charges?

If you are based in England, Wales or Scotland (excluding the Scottish Highlands and Islands) you will get FREE DELIVERY on any orders of jumbo nappy bundles or Bulk Pack Training Pant bundles. Otherwise, we charge £1.50 per delivery.

If you are based in the Scottish Highlands, Northern Ireland, the Republic of Ireland or the Isle of Wight there will be a £15 delivery charge on all orders.

If you are based in the Scottish Islands, the Channel Isles, the Isle of Man or the Scilly Isles, there will be a delivery charge of £20 on all orders.

We do not supply Bambo Nature products outside of the United Kingdom.

• Who do you use to deliver orders?

We use Fedex for our deliveries. When you place your first order with us, we will ask you to enter your email address or mobile phone number, which our courier may then use to update you regarding delivery of your order.

• How soon will I get my order for nappies or training pants?

If you are based in England, Wales or Scotland (excluding the Scottish Highlands and Islands), so long as you order by 2pm from Monday to Friday, you should receive your order within 3-5 working days. Deliveries are Monday to Friday.

In the unlikely event that we are not able to ship your order to you, we will contact you immediately to inform you of a revised delivery date.

• How soon will I get by keepsake frame?

You will get your keepsake frame within 5 working days of placing your order with us.